Bills ‐ Handling Duplicate Payments - Redcrest-Solutions/FlyingFleet-issues GitHub Wiki

If a customer pays an invoice twice, Flying Fleet will not be able to match the second payment to an open invoice during the bank file import. Instead, the system automatically issues a Credit to the customer's account.

You can manage this credit as you see fit. To apply it to another open invoice, follow these steps:

Step 1: Assign the Payment to an Invoice

  1. Go to Finance => Bills.
  2. Select the invoice you wish to pay.
  3. Click the [...] menu and select Mark as paid.
  4. In the dialog box select the debitor account ("From Account")
  5. Enter the Transaction Number of the duplicate payment.

Note: You must extract the transactionnumber from the bank file. Located usually within one of the following tag: UETR, EndToEndId, AcctSvcrRef or InstrId. If you are unfamiliar with reading bank files, please seek assistance.

  1. Click Save to apply the payment to the selected invoice.

The new invoice will appear as Paid in the "Bills" management.

Step 2: Remove the Automatic Credit

Since you have now manually assigned the payment, you must delete the automatic credit created during the import:

  1. Go to Administrator => Members and select the customer.
  2. Navigate to the Credits section, open the corresponding credit note, and delete it.

Step 3: (if you use the accounting module)

  1. Locate and delete the entry about the member credits in the Accounting Journal.

Result: The process is complete.