Solutions based on Feedback - Real-Projects-Digitalization/RPD-Defendo GitHub Wiki

  • Our solution is convenience first and enhanced by security

  • Edge cases we describe and solutions(includes Bureaucratic hurdles and making the app more popular)

  • Hybrid approach between physical and digital card

CONVENIENCE FIRST APPROACH

PRIMARY BENEFITS

  • One-tap access to all campus facilities
  • Instant digital ID verification
  • Integrated payment system
  • Never forget your ID - always on your phone

ENHANCED BY SECURITY

  • Biometric authentication
  • Real-time access monitoring
  • Instant ID deactivation if lost
  • Encrypted data transmission

EDGE CASES & SOLUTIONS

1. Mass Access Scenario (150 people simultaneously)

Problem:

  • System overload
  • Long waiting times
  • Security risks from crowding

Solutions:

  • Smart Queue Management System: Digital queue with time slots
  • Multiple Entry Points: Automatic activation of additional entrances during peak times
  • Peak Time Predictions: AI-based forecasting of rush hours
  • Load Balancing: Distribution across different entrances/facilities
  • Real-time capacity monitoring and notifications

2. App Adoption Issue (40 out of 1 using the app)

Problem:

  • Low usage rate
  • Lack of motivation
  • User habits

Solutions:

  • Gamification: Rewards for early adopters and active users
  • Integration of Must-Have Features: Lecture schedules, cafeteria menus
  • Onboarding at Matriculation: Direct app installation and setup
  • Exclusive Features: Digital services only available via app
  • Peer-to-Peer Marketing: Students as brand ambassadors
  • First-semester integration program

3. Bureaucratic Hurdles

Problem:

  • Complex approval processes
  • Multiple stakeholders
  • Technical integration

Solutions:

  • Stakeholder Management: Early involvement of all parties
  • Pilot Phases: Step-by-step implementation in individual areas
  • Clear Documentation: Transparent processes and responsibilities
  • Support System: Dedicated implementation team
  • Regular stakeholder updates and feedback loops

4. Technical Failures

Problem:

  • Server issues
  • Network outages
  • App malfunctions

Solutions:

  • Offline Mode: Cached credentials for basic functions
  • Backup Systems: Alternative access methods (QR codes, PINs)
  • Physical Backup: Emergency cards for critical scenarios
  • 24/7 Support: Technical support and emergency hotline
  • Local system redundancy

5. Security Issues (Hacking Threats)

Problem:

  • External attacks
  • Data protection
  • Identity theft

Solutions:

  • Multi-Factor Authentication: Biometric data + Device + PIN
  • End-to-End Encryption: Encrypted data transmission
  • Regular Security Audits: Continuous security checks
  • Incident Response Plan: Rapid response to security incidents
  • Real-time monitoring and threat detection

HYBRID APPROACH: BRIDGING DIGITAL AND PHYSICAL ID SYSTEMS

Core Strategy

  1. Maintain both digital and physical ID systems during transition period
  2. Gradual phase-out of physical cards based on adoption metrics
  3. Flexibility for different user needs and scenarios

Physical Components

  1. Traditional student ID cards as backup
  2. Physical card readers and turnstiles
  3. Emergency access systems
  4. Printed temporary passes for visitors

Digital Components

  1. Smartphone-based ID app
  2. QR code generation
  3. NFC/Bluetooth access
  4. Digital payment integration
  5. Real-time verification system

Integration Points

  1. Access ControlCard readers accepting both physical and digital IDs
  2. Unified access logs for both systems
  3. Synchronized security protocols
  4. Payment SystemsCombined payment processing
  5. Shared balance across physical and digital
  6. Universal POS terminals
  7. Library ServicesDual check-out options
  8. Integrated borrowing records
  9. Single user account system

Implementation timeline

Phase 1: Parallel Systems (Months 1-6)Launch digital system while maintaining physical Begin student onboarding Test integration points

Phase 2: Digital Priority (Months 7-12)Promote digital system as primary Reduce new physical card issuance Enhance digital features

Phase 3: Optional Physical (Months 13+)Physical cards by request only Complete system integration Maintain minimal physical infrastructure

Special Considerations

  • Emergency ScenariosPhysical backup systems for power outages
  • Emergency access protocols
  • Offline authentication methods
  • AccessibilityOptions for users without smartphones
  • Alternative authentication methods
  • Special needs accommodation
  • Cost ManagementReduced physical card production
  • Maintenance of dual systems
  • Resource optimization

Success metrics

  • Digital adoption rate
  • System reliability statistics
  • User satisfaction scores
  • Cost reduction metrics
  • Security incident rates