4.1 Given a scenario, implement the following network troubleshooting methodology - Paiet/Tech-Journal-for-Everything GitHub Wiki

4.1 Given a scenario, implement the following network troubleshooting methodology

• Identify the problem
  • Gather information
  • Duplicate the problem, if possible
  • Question users
  • Identify symptoms
  • Determine if anything has changed
  • Approach multiple problems individually
• Establish a theory of probable cause
  • Question the obvious
  • Consider multiple approaches
    • Top-to-bottom/bottom-to-top OSI model
    • Divide and conquer
• Test the theory to determine cause
  • Once theory is confirmed, determine next steps to resolve problem
  • If theory is not confirmed, re-establish new theory or escalate
• Establish a plan of action to resolve the problem and identify potential effects
• Implement the solution or escalate as necessary
• Verify full system functionality and if applicable implement preventative measures
• Document findings, actions, and outcomes