Use Case 7 - OverFlowJAMK/General GitHub Wiki

As a customer I want to change an operator because other operator gives better offer.

Actor: Customer

Preinformation

• The customer have been using our connection, but is going to change operator.

Use case description

• The operator sees that it's customer has changed to other operator.
• It calls to customer, asks why he/she is leaving, tells why not to change, and if possible, gives better offer.

Blueprint diagram

![Kuva] (https://github.com/OverFlowJAMK/General/blob/master/Blueprint_usecase7.png)

Exceptions

End result

The operator has tried to hold it's customer.