Use Case 6 - OverFlowJAMK/General GitHub Wiki

As a customer, I want that my connection can be fixed from problems.

Actor: Customer

Preinformation

• The customer has bought new connection from operator, but can't have Internet access because connection isn't working properly.

Use case description

• The customer calls to operator's customer service and tells what has gone wrong.
• The customer service try to fix the problems.
• If problem can't be solved through phone, other solutions are proposed.

Blueprint diagram

![Kuva] (https://github.com/OverFlowJAMK/General/blob/master/Blueprint_usecase6.png)

Exceptions

Code	Name	What to do
Ex1	The customer wants to change to use connection of other operator	Try to solve problem quickly and tell about benefits of this operator

End result

The customer has properly working connection from our operator.