Use Case 4 - OverFlowJAMK/General GitHub Wiki

As a customer, I want to be able to upgrade/downgrade my Internet- plan so that I have connection that fits my needs.

Diagram

Actor: Customer

Preinformation

The customer have already Internet connection. This case is used whenever the customer wants to upgrade/downgrade connection.

Use case description

• The customers contacts an operator's customer service.
• The customer service recommends other possible network connections that better suits to the customer.

Blueprint diagram

![Kuva] (https://github.com/OverFlowJAMK/General/blob/master/Blueprint_usecase4.png)

Exceptions

Code	Name	What to do
Ex1	Other operator has better options for customer's needs	Lower the price if possible

End result

The customer has connection, and is able to change it if needed.