Risks - OverFlowJAMK/General GitHub Wiki
Risk number | Description | Consequences | Severity | Probability | Solution |
---|---|---|---|---|---|
1 | Physical line is broken | Customers behind that line are without Internet access | 4 | 1 | Fieldworker go and fix the line |
2 | Operator's employee is ill | Substitutive employee is needed | 2 | 3 | Call to substitutive employee |
3 | Foreman of the employees is ill | Employees don't have person to contact if questions occur | 3 | 3 | Operator can have workplace steward where to contact in this kind of situations |
4 | Operator don't have time to brief new employee properly | New employee can't get well enough skills | 3 | 2 | New employee can start with less requiring tasks |
5 | Employee can't have access to his/her workstation | Working time gets wasted | 2 | 2 | Call for network administrator |
6 | Problem with changing relevant information between employees | All employees don't have updated information | 3 | 2 | Employees called to meeting regularly to inform about relevant things |
7 | Power failure | Workplace is without electricity | 4 | 1 | Operator's own electrical generator |
8 | Customer's existing environment is too challenging for operator to implement it's solution | Customer possibly chooses other operator | 3 | 2 | Try to negotiate with customer if operator can fix existing environment so that it can implement it's solution |
9 | Customer service have trouble to understand what problem customer has | Unclear situation | 3 | 2 | Need to ask help from other customer servant, try to ask clarifying questions |
Severity levels: 1 = less serious, 5 = more serious Probability levels: 1 = less probable, 5 = more probable