Risks - OverFlowJAMK/General GitHub Wiki

Risk number Description Consequences Severity Probability Solution
1 Physical line is broken Customers behind that line are without Internet access 4 1 Fieldworker go and fix the line
2 Operator's employee is ill Substitutive employee is needed 2 3 Call to substitutive employee
3 Foreman of the employees is ill Employees don't have person to contact if questions occur 3 3 Operator can have workplace steward where to contact in this kind of situations
4 Operator don't have time to brief new employee properly New employee can't get well enough skills 3 2 New employee can start with less requiring tasks
5 Employee can't have access to his/her workstation Working time gets wasted 2 2 Call for network administrator
6 Problem with changing relevant information between employees All employees don't have updated information 3 2 Employees called to meeting regularly to inform about relevant things
7 Power failure Workplace is without electricity 4 1 Operator's own electrical generator
8 Customer's existing environment is too challenging for operator to implement it's solution Customer possibly chooses other operator 3 2 Try to negotiate with customer if operator can fix existing environment so that it can implement it's solution
9 Customer service have trouble to understand what problem customer has Unclear situation 3 2 Need to ask help from other customer servant, try to ask clarifying questions

Severity levels: 1 = less serious, 5 = more serious Probability levels: 1 = less probable, 5 = more probable