Risks - OverFlowJAMK/General GitHub Wiki

Risk number	Description	Consequences	Severity	Probability	Solution
1	Physical line is broken	Customers behind that line are without Internet access	4	1	Fieldworker go and fix the line
2	Operator's employee is ill	Substitutive employee is needed	2	3	Call to substitutive employee
3	Foreman of the employees is ill	Employees don't have person to contact if questions occur	3	3	Operator can have workplace steward where to contact in this kind of situations
4	Operator don't have time to brief new employee properly	New employee can't get well enough skills	3	2	New employee can start with less requiring tasks
5	Employee can't have access to his/her workstation	Working time gets wasted	2	2	Call for network administrator
6	Problem with changing relevant information between employees	All employees don't have updated information	3	2	Employees called to meeting regularly to inform about relevant things
7	Power failure	Workplace is without electricity	4	1	Operator's own electrical generator
8	Customer's existing environment is too challenging for operator to implement it's solution	Customer possibly chooses other operator	3	2	Try to negotiate with customer if operator can fix existing environment so that it can implement it's solution
9	Customer service have trouble to understand what problem customer has	Unclear situation	3	2	Need to ask help from other customer servant, try to ask clarifying questions

Severity levels: 1 = less serious, 5 = more serious Probability levels: 1 = less probable, 5 = more probable