4. Personas - Notabela/Camper-Plus GitHub Wiki

Jaime is a 26 year old single mother of 2 children, ages 7 and 10, and works at a supermarket where she makes roughly $40,000 a year. She lives in a quiet neighborhood in Queens where the neighbors know each other and there is a high level of intimacy. She loves to shop and likes to try new foods.

Jaime wakes up around 6:00am every morning to help her kids get ready for school. After dropping of her two kids at a school, she makes her way to work. During the summer vacations, Jaime always signs up her kids for summer camp in order to have time to focus on her work. Jaime likes to be involved in her kids’ lives and be fully aware of what they do. Jaime, therefore, tries to spend time with her kids after school to go over what they studied that day and help them do their homework. Jaime cherishes these moments because she believes it helps her bond with her kids. Jaime has gotten to know a few of her kids’ teachers well, whom she tries to keep in contact with to be up to date on her kids' progress in school.

However, it’s quite different during the summer. Compared to during the school year, Jaime feels that she is unable to be as involved in her kid’s activities since she isn’t quite aware of everything they do at camp. This worries her quite a bit. Also, the camp rotates counselors every summer so she finds it hard to have the same level of communication with his kids’ camp counselors ike she has with their teachers during the school year. Jaime wants to be sure that her kids are in safe hands at all times.

Heather is 35 years old and works as a Summer Camp Manager at YMCA during summers. She has 10 years of experience working in summer camps and 3 years of experience as a manager. Mary Started as a helper for one of the program running in the camp and since that she has been working in many positions in the Summer camp. Heather knows every aspect of the camp very well.

In her job, Heather is responsible for scheduling and implementing all the camp's programs. She has to be in the opening day of the camp to assist Youth staff in setting camp up. Heather has to supervise camp's staff and assign additional duties as needed and also plan and announce daily events for each day.

Heather is responsible for checking out the conditions of the facilities, report if any repair is needed. Heather has to get number of supplies needed for the camp. She has to order the product which the camp is short of. Heather has to be sure that certain activities are done such as light maintenance, trash pick up, Cleaning of the camp(bathrooms,playgrounds,hallways).

As the number of children has grown in the camp the amount of work for the manager has grown too. Scheduling, submitting forms, requesting orders, filling daily records are very time consuming. During the time when Heather has been working in the campus, the management offered some programs(tools) to overcome specific tasks, but as result she has many tools like that and she has to deal with them individually.

This is Hank. Hank is a 22 year old Co-Director of the Community Church of Great Neck’s Summer Program. He has had 4 years of administration experience and 1 year of experience Co-Directing with the Summer Program. Hank is known for doing pretty much everything in regards to setting up a Summer Program.

As a administrator, Hank was in charge setting up registration, hiring staff, and setting up various events in the Program such as field trips and talent shows. Hank begins preparing for the Summer Program as early as January. Between a heavy school schedule, leading worship on Sunday’s, Hank must find time in his busy work schedule to plan the church’s Summer Program.

For campers, Hank starts off by creating a Google Form to accept registration of the campers, Halfway through the form, Hank links the waiver consent form and diagnostic exams via Dropbox. The parents must then mail a check along with the consent form and Hank would then email a digital receipt to the parents notifying them that he has received the check. After the campers have been registered, Hank would then individually sort the campers by grade and copy and paste their information onto a template to create their nametag. This process would take 4 hours total for 120 kids.