MDS Support - Mobility-Data-Space/mobility-data-space GitHub Wiki

The MDS Portal includes an integrated support tool to help you resolve issues quickly. You can access this by clicking the question mark (?) icon in the top navigation bar and selecting "MDS Support".

1. Creating a New Ticket

After opening the MDS Support, you will find the "New Ticket" tab to submit a request. To ensure a fast resolution, please provide:

  • Subject: A brief summary of the issue.
  • Priority: The urgency of the issue.
  • Component: On which component did the problem occur (Portal, Connector...)
  • Description: Use the provided template to describe the issue, the steps to reproduce it, and the expected behavior.
  • Attachments: You can add files (up to 10 MB each; TXT, JPG, PNG, PDF) to provide more context, such as screenshots of errors.

Click "Submit Ticket" once complete.

2. Managing Your Tickets

The "My Tickets" tab provides a centralized overview of all your requests.

  • Overview Table: Track your tickets by ID, Subject, Status, Priority, and Creation Date.
  • Filtering: Use the Status dropdown to filter tickets by statuses.
  • Status Indicators:
    • Await Customer Reply: Action is required on your part to move the ticket forward.

3. Communicating within a Support Ticket

By clicking on a specific ticket in your list, a detail pane will open up. This allows you to manage the ongoing conversation with the support team: