Troubleshooting & Help ‐ Need help ? ‐ Report an issue - MarechJ/hll_rcon_tool GitHub Wiki

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Please respect peoples time and energy and at least attempt to solve your problem by searching this Wiki / CRCON's Discord / Google first

If you didn't find any relevant information, ask for help on the tech-support channel.

[!IMPORTANT]

Please refrain from contacting people in private messages

  • This person may not be available
  • Getting an answer to your question on a public channel may help other users in the future

Try to explain what is the issue, giving details about the way to reproduce it.

Have these informations handy :

[!TIP]
You can use a third-party tool to automatically gather all these technical infos.

  • Your machine specs (CPU, RAM, storage)
  • Your operating system (Windows, Linux, etc) details
  • CRCON install method (either git clone or zip)
  • /root/hll_rcon_tool/.env file
    ⚠️ this one contains private data, such as passwords :
    only share it with a person you fully trust, or delete the passwords before sharing.
  • /root/hll_rcon_tool/compose.yaml file
  • docker ps command output
  • cd /root/hll_rcon_tool && git status command output
  • Docker logs :
    ⚠️ Some of these logs contain private data, such as passwords :
    only share their content with a person you fully trust, or delete the passwords before sharing.
    • either all containers logs :
      cd /root/hll_rcon_tool && docker compose logs -n 200 command output
    • either a single container log :
      cd /root/hll_rcon_tool && docker compose logs backend_1 --tail 200
      cd /root/hll_rcon_tool && docker compose logs frontend_1 --tail 200
      cd /root/hll_rcon_tool && docker compose logs maintenance --tail 200
      cd /root/hll_rcon_tool && docker compose logs postgres --tail 200
      cd /root/hll_rcon_tool && docker compose logs redis --tail 200
      cd /root/hll_rcon_tool && docker compose logs supervisor_1 --tail 200
      cd /root/hll_rcon_tool && docker compose logs webhook_service --tail 200
  • Any relevant CRCON log files (in /root/hll_rcon_tool/logs)

[!NOTE]
You can share files contents and logs using a paste bin such as https://privatebin.net/