Did you forget your transfer code? Accidentally break your phone in two, and have no way to access your account? If so, we've got you covered!

Japanese Version

There are two places where you can reach the Recovery Form. The first is from the title screen. Follow the screenshots below to navigate through the Support. Upon clicking on the button that says "Data Transfer", it will take you to the Recovery Form.

Alternatively, you can access the Recovery Form from the main menu in game by clicking on this button in the menu. It will take you to the same thing as the third image from above.

Filling Out the Form

The Recovery Form has become more simplified since it was last updated. The following is a translated version of the guide as of Version 3.4.0 on the Japanese Version.

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Worldwide/English Version

Accessing the Recovery Form is similar on the Worldwide server as well:

Filling Out the Form

The following is the Recovery Form as of Version 2.8.7 on the Worldwide Version. It is the same for both the Japanese and Worldwide Version, so use this as a guide if you've lost your account on the Japanese Version.

Alternatively, you can send an email to "[email protected]". However, you will need to fill out the form by hand. Regardless of how you do it, you must fill out AT LEAST the following:

Section	Details
Player Name	Your In-Game Name. If you do not know what this is, it is the name you see when you're in Mutli-Lives. The default name is "New Staff". This will be automatically completed if you access the Recovery Form directly from the game.
Player ID	Commonly referred to as Friend ID, this is the ID on your profile that users can use to search you in the "ID Search" to add you as a friend. To find it, go to the main menu>profile>and look for this:
Details	This is where you will talk about your account in great detail. Include screenshots, things you can remember, anything that can help verify that you are the owner of the account. There is a list below indicating things that are helpful.
Time of occurrence	Provided in MM/DD/YYYY format, input the date in which you lost the account. If you do not remember the exact date, an approximate is fine.
OS	The PHONE version you are currently running, i.e. iOS 11 or Oreo for Android. This will be automatically completed if you access the Recovery Form directly from the game.
Model	The model of your phone, i.e. iPad Air, Samsung Galaxy s8.
App Version	The current version of the Bandori app. This will be automatically completed if you access the Recovery Form directly from the game.

While this is the bare minimum, we strongly advise that you provide everything you can, such as the amount of Star Gems currently on your account, any Star Gem purchase history, etc:

• Transfer ID + Password
• Player Rank
• Amount of stars
• Members on main team (the team that shows up on your profile)
• Star purchase history- date when purchased especially useful
• Last thing you did in-game
• Time you last logged in
• Birthday (year and month only)
• Start date of account
• Highest ranking band (seen from your profile)
• Highest ranking band rank (numerical value of highest ranking band)
• Receipts on purchases

This guide was built off of a shortened version of Bandori.Party staff member Passionate's translated account recovery guide back when Bandori was a Japanese game only. Since then it is now available Worldwide. However, if you would like to see the full (and outdated) guide for one reason or another, please go to the link HERE.