Los Andes Parking App II - MOVILES-G22-2025/Wiki GitHub Wiki
Interview Structure
| No. | Question | Purpose |
|---|---|---|
| 1 | What is your current experience with parking at Los Andes University? | This question helps empathize with the interviewee by understanding their real-world experiences and pain points related to parking. Their responses provide information to validate whether the problem is as significant as assumed, guiding direction for further testing and brainstorming solutions. |
| 2 | How often do you use the university parking lot? | Determine the frequency of parking use and whether the problem is widespread or more limited. |
| 3 | Do you think the current parking supply meets the demand of university users? Why yes or not? If possible, would you like to be able to reserve a parking spot in advance? | To understand the respondent's perception of whether the current parking capacity is sufficient for the number of people using it. It helps to assess the severity of the parking problem and whether users feel that the current offer is inadequate, which is essential to validate the problem and determine the need for a solution. |
| 4 | How does parking at the university affect your mood or stress levels? | Understanding the emotional and psychological impact that the parking situation has on users provides valuable insights into the broader implications of the problem that can help justify the need for a solution. |
| 5 | Have you ever had to wait in line to enter a parking lot? If so, how long was the wait on average? Do you think it would be useful to have information about the average waiting time in line for a parking space? | Understand the magnitude of the problem and the value that the interviewee places on knowing the approximate waiting time and its impact on decision making. |
| 6 | Have you ever had to change your schedule, route, or budget due to parking difficulties? | Understand the broader impact of parking issues on the respondent’s daily routine. This information can highlight the real-life consequences of parking problems. |
Why this questions?
The questions selected in this interview are designed to understand the real experience of users with parking at Universidad de los Andes. They seek to identify whether the parking problem is widespread, its emotional implications and how it affects students daily routine. They also explore perceptions of current parking capacity and the potential need for solutions, such as space reservation, waiting times and the impact on decision-making. The goal is to gain insights that will help validate the scale of the problem and explore potential improvements to the parking system.
Insights Using the What? How? Why? Who? Method
| What? | How? | Why? | Who? |
|---|---|---|---|
| His experience with parking at the university is not good. | He has two cars, one electric and one combustion-powered, but both have trouble finding parking. | The problem is due to the lack of sufficient space for the number of students cars. | Juan Esteban Ruiz, business administration student at Universidad de los Andes. |
| Parking does not meet the demand of university users. | To get a spot, he must arrive early, even if he don't have a class at that time. | Lack of parking capacity means students must arrive early to find a space. | Juan Esteban Ruiz, a student who suffers when he is forced to get up earlier, even without having class, just to get a parking spot. |
| Parking difficulties affect his budget and time. | Change his schedule and budget due to uncertainty about parking cost and availability. | Lack of certainty about cost and location of space creates stress and affects daily planning. | Juan Esteban Ruiz, a student who has to change his entire financial and time planning because he cannot find parking at the university. |
| He had to wait in line to enter the parking lot. | During the first semesters, Juan Esteban Ruiz had to wait in line, waiting between 20 and 30 minutes. | The queues form mainly due to high demand and lack of available spaces in the parking lot. | Juan Esteban, a student who will be late to his class due to problems finding parking. |
Summary
https://github.com/user-attachments/assets/7b778bdf-73b9-4dd6-b181-ad680ae3a8f0
Complete Interview
Due to file size issues, it was decided to share a OneDrive link. The following link contains the audio file of the complete interview.