Los Andes Parking App - MOVILES-G22-2025/Wiki GitHub Wiki
Interviews Questions
| No. | Question | Purpose |
|---|---|---|
| 1 | How would you describe your typical experience when parking near the Universidad de los Andes? | Identify general perceptions and experiences related to parking, to understand the common challenges and feelings faced by users. |
| 2 | Have you ever had to park in a place you didn’t prefer just because the other lots were full? If so, how often does this happen? | Examine availability limitations and how they affect users decision-making when looking for parking alternatives. |
| 3 | Have you ever had to wait in line to enter a parking lot? If so, how long was the wait on average? | Evaluate the frequency and duration of waiting times to enter the parking lot, determining the operational capacity of the lots and the experience of users during peaks in demand. |
| 4 | Have you ever had to change your schedule, route, or budget due to parking difficulties? | Understand how parking difficulties affect users routines, mobility decisions, and finances. |
| 5 | On average, how long does it take you from arriving at the university to find a parking space? | Measure the impact of the time it takes to find a parking spot on users daily planning. |
| 6 | What do you think are the main reasons for parking lot congestion? | Identify the perceived causes of congestion, providing information on possible areas for improvement in parking infrastructure or management. |
| 7 | How does parking at the university affect your mood or stress levels? | Evaluate the emotional and psychological impact of the parking process, to better understand how it relates to the overall campus experience. |
| 8 | Do you think the current parking supply meets the demand of university users? Why or why not? | Analyze users perceptions of parking system capacity compared to actual demand, identifying gaps and potential improvements. |
| 9 | At what time do you find it most difficult to find parking at the university? | Identify peak times and analyze whether the problem is constant or depends on the time of day. |
| 10 | Have you ever had a hard time finding information about parking availability before you get to college? | Explore whether a lack of information contributes to frustration and queues. |
| 11 | What is the time when you experience the most problems parking? | Know the rush hour and where students have the most problems finding a parking space. |
Why this questions?
These questions will help validate the hypothesis of the problem for a person who has to deal with this every day. The questions are focused on understanding their daily experience, gathering important information such as time spent, peak hours, and other relevant details accessible to the user. Additionally, these questions help identify the changes users have to make in their routine and budget to access a parking lot. At the same time, they aim to understand how this issue affects drivers who are students and have to deal with this problem even before starting their classes. Ultimately, all these questions are designed to capture the user's voice and better understand their situation.
Insights Using the What? How? Why? Who? Method
| What? | How? | Why? | Who? |
|---|---|---|---|
| She chooses to get up early to arrive early and be able to park her car in the usual parking lot. | She is eager to arrive early, since she knows that if she is late she may lose her parking space. | Most parking spaces usually fill up before 8:00 AM so arriving around that time represents a risk to get a free space. | María Angélica estudiante de la Universidad de los Andes que suele desplazarse desde Funza hasta el campus. |
| María looks for other parking spaces when the one she uses most is full. | She is struggling to find a parking lot where she can leave her car; she is worried about not finding a reliable place to park it. | Her favorite parking lot was full and she preferred to look for another one instead of standing in line, but she doesn't know if she will find a safe and reliable one. | María Angélica, a student who suffers when she is forced to look for another parking space. |
| She had to park in a very expensive parking lot because she couldn't find any other. | She looks sad because she knows that a part of her budget is going to go to paying the parking fee when she did not contemplate that. | She couldn't park in her favorite parking lot so she had to look for an alternative one and since she was anxious not to be late she had to park in an expensive one. | María a person with a moderate college student budget. |
| María has not been able to find any reliable parking space to park her vehicle. | She is very stressed, worried and eager to get to class. | She was not able to park where she always does, but she has not been able to find any parking space that meets his demands in terms of price and safety. | María Angélica, a student who will be late to her class due to problems finding parking |
Summary
https://github.com/user-attachments/assets/14072b49-c15d-462b-86e5-a6705f4ee941
Complete Interview
https://github.com/user-attachments/assets/c1d87f41-aa9e-4746-a83e-bf638f61bd5a