Technical Writer Resume - Leoshashi9/Shashikant-Resume GitHub Wiki

SHASHIKANT MAHOR

TECHNICAL WRITER

9911587826 | | [email protected] | | www.linkedin.com/in/shashikant-mahor-52363616b

CAREER SUMMARY

Detail-oriented and highly organized Technical Writer with [2+] years of experience translating complex technical information into clear, concise, and user-friendly documentation. Collaborating with developers, subject matter experts, product managers, and others to produce high quality documents like User manuals, Guides, FAQs, release notes. Hands on experience with tools that includes Confluence, Draw.io, RoboHelp, Snagit, and Well-versed in Agile and Scrum methodologies to enhance the product usability and deliver seamless user experience.

TECHNICAL SKILLS

  • Collaborative Authoring tool || Confluence
  • Editor || SnagIT
  • Graphing Software || draw.io
  • Authoring Tool || Adobe RoboHelp | MadCap Flare
  • Project Management Tool || JIRA
  • SHASHIKANT MAHOR
  • TECHNICAL WRITER

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE ASSOCIATE | Teleperformance

Feb 2023 – Present

  • Writing, editing, and proofreading technical documentation, including user manuals, FAQ, Admin guide, Installation guide, Release notes, and process documentation.
  • Collaborating with cross-functional teams, and using tool JIRA to gather information, and ensure accuracy of technical documentation.
  • To maintain accuracy, work closely with developers, product managers, and support teams to ensure accurate and up-to date documentation that enhances the user experience.
  • Publishing technical documentation in various formats, including online help, PDFs, and printed materials with the help of authoring tool Adobe RoboHelp.
  • Creating and maintaining templates, style guides, and other documentation standards through Confluence to ensure consistency and clarity of technical documentation as well as strong attention to detail and the ability to explain complex technical concepts in clear and concise language.
  • Firm understanding of SDLC (software development lifecycle).
  • Strong research and analytical skills.

PERSONAL BANKER | HDFC Bank

Feb 2022 – May 2022

  • Acquire new customers who meet product criteria.
  • Regular interaction with the customer to build rapport to understand and update the profile.
  • Enhance the Overall value/book size of the portfolio
  • Maintain the overall quality / hygiene parameters of the portfolio.
  • Cross selling products of the bank based on the customer need.
  • Joint calls being done along with Supervisor as per defined process.
  • Advisory services to be offered based on the requirement in coordination with PBG.
  • Attrition control of customers.
  • Achieving MTD and YTD Revenue Targets.

FREELANCE WRITER |

Apr 2018 – Sep 2020

  • Researching topic-wise content on the internet and producing unique, clear, well-structured and original content.
  • Writing articles as per the instructions of clients
  • Writing on a wide variety of topics for multiple platforms (website, blogs, articles, eBooks, news) etc.

EDUCATION AND CERTIFICATION

  • Post Graduate Diploma in Banking Sales and Relationship | Manipal Academy of Higher Education 2021
  • Bachelors of Technology | INDERPRASTHA ENGINEERING COLLEGE, AKTU 2016