SLAC Secure Email - LSSTDESC/slac-authentication-transition GitHub Wiki

SLAC uses "Secure Email" to send new passowords

These emails are a bit tricky to handle. When sent outside of SLAC the message is encrypted and sent as an attachment. "The recipient must open the message and enter the password that they created when they registered their email address with the Proofpoint Encryption Service." Details here.

This password to read the email has nothing to do with your SLAC Windows or Unix account, it is strictly a password used to read these "secure email" messages from SLAC.

  • You will know the message is a "secure email" if you see "Secure" in the subject line.
  • The temporary password provided is valid until 5am Pacific the morning after it is sent. If you are unable to log into your SLAC Windows or Unix account in that time, we will have to ask SLAC IT to re-enable your Windows account and send a new temporary password.

How to Register for Secure Email

  1. Within the Secure email click on the "Click here" link to access the registration form
  1. Fill out the registration form
  1. After registration is complete you will then be able to open the attachment (Secure email)

How to Reset Your Secure Email Password

You can submit a request to reset your secure email password if you forget it. You will receive an email that includes a link to reset your password. The email with the link to reset your password expires in 30 minutes and only can be used once.

  1. Open the message and click the attachment to download it.
  2. Open the attachment.
  3. In the dialog box that displays, click Click to read message.
  1. In the Login screen, enter your email address and then click Forgot Password.
  1. A message displays saying that a password reset request has been sent.

  1. Check your email and open the message with the subject Proofpoint Encryption Password Reset. Click the link in the message.

  2. A screen to enter a new password displays. Enter your new password and enter it again to confirm. Then, click Continue to open the message.

  3. Click the email attachment to read the message.