Epic Game Store troubleshooting - JosefNemec/PlayniteExtensions GitHub Wiki

Plugin wrongly reporting that user is not authenticated

Login failing on various errors messages

Seems to be caused by some network/ISP/Epic issue based on reports from multiple people. Using VPN (or not using it) seems to fix the issue. [1] [2]

Login leads to profile page instead of signing-in

Update to the latest 8.12+ version of Playnite. This version is only available as an update (you can manually check for an update from Help menu).

"pollingId is invalid" error when logging in

Currently a known issue when using 3rd party services (Google for example) to sing in into Epic account. The only solution right now is to setup a password on your Epic account.

Game doesn't start properly

Some games might not start properly when option to start game without Epic launcher is enabled.

In that case:

Edit the game and go to "Actions" tab
Uncheck "Managed by library plugin" option
Set play action to "URL" type and set path to com.epicgames.launcher://apps/<gameid>?action=launch&silent=true, where replace <gameid> with game's id you can find on "Advanced" tab.

Changing only specific games to run without Epic client

You can set only specific games to run directly without Epic client. To do so:

Edit then game and go to "Actions" tab
Uncheck "Managed by library plugin" option
Set play action to "Executable" type
Change "Path" variable to game's executable path

Some installed games not detected as installed

Reinstall affected games to fix the issues. Usually happens when Epic's config files are damaged or when user tries to move games manually between disk drives and incorrectly mods files in c:\ProgramData\Epic\EpicGamesLauncher\Data\Manifests\, which Epic plugin uses to detect which and where games are installed.

EA games not importing

Games by EA require EA app to launch, so Epic plugin intentionally doesn't import them to prevent duplicates. Use EA app integration plugin to import these games. You might need to launch EA games at least once from Epic client to get them linked with your EA account.

"Application is not owned" error on game startup

Epic client issue, log our and back in the EGS client to fix the issue.