Enable crash dumps

IGCIT Helper (method 1)

Go to Tools, in Crash dumps section, click Enable

Command Prompt (method 2)

---

A batch file is available to ease this process: enableCrashDumpsGeneration.zip

Run enableCrashDumpsGeneration.bat as Admin

---

Open Windows start menu

Type command prompt

Open a command prompt as Administrator

Run the following commands

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f
reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /t REG_EXPAND_SZ /d "C:\AppCrashDumps" /f
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /t REG_DWORD /d "0x2" /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /v "DeleteLiveMiniDumps" /t REG_DWORD /d "0x0" /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /t REG_DWORD /d "0x1" /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x1" /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "C:\pagefile.sys 17400 17400" /f

Reboot your device to apply the changes

Generate crash dumps

IGCIT Helper (method 1)

You need to clean the dump folders first to remove old and unwanted dumps

Go to Tools, in Crash dumps section, click Clear dump folders

Now reproduce your issue, and, when it occurs and dumps are generated, run IGCIT Helper and follow these instructions:

Go to Tools, in Crash dumps section, click Extract (compressed)

Select the output folder for the extraction

All dumps in your system will be extracted, except memory dumps (See dumps locations table)

IGCIT Helper will generate a compressed 7z archive

Upload it to your issue, or, if its size is greater than 25Mb, upload it somewhere and paste the link

Note:

If TDR dump files (WATCHDOG*.dmp) are not generated any more, do the following:

Go to Tools, in Crash dumps section, click Fix watchdog dumps

Manually (method 2)

Reproduce your issue, and, when it occurs, look for the following locations: See dumps locations table

Compress all the logs and attach the archive (.zip) to your issue, or, if its size is greater than 25Mb, upload it somewhere and paste the link

Note:

If TDR dump files (WATCHDOG*.dmp) are not generated anymore, run the following command and reboot:

reg delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports\WATCHDOG /f

---

Dumps locations table

Dump Type	Location
User-mode Application Crash dump	C:\AppCrashDumps
Small memory dump file	%SystemRoot%\Minidump (default)
LiveKernelReports	%SystemRoot%\LiveKernelReports\WATCHDOG
Complete/active memory dump file	%SystemRoot%\MEMORY.DMP (default)
App-specific dumps	Location set by the application