User Stories - Hongzred/HashTag_HotLine GitHub Wiki
As a <role>
I need to <do something>
In order to <get some value>
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As an officer, I want to see the distribution of public issues on the map in order to get a picture of where and which should get resolved first.
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As a user, I want to see the issue being reflected on the map instantly in order to know that the issue I reported is actually documented.
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As a citizen who cares about NYC, I want to receive email notifications in order to see the latest updates on the issue I posted.
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As a student studying environmental science, I want to see a statistics report in order to use it as a reference in my research paper.
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As a social media manager, I want to be able to contact the reporter in order to get more information about the issue.
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As an investigator, I want to see the location and time information when clicking on the issues in the map in order to know which should get prioritized.
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As an investigator, I want to see the issues categorized in order to assign them to different departments.
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As a user, I want to be able to archive an issue in order to mark them as resolved.
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As an investigator, I want to have the ability to send out a survey in order to know how many people are satisfied with the result.
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As a manager, I want to be able to delete a false post in order to make all the issues on the site valid.
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As a Google Maps engineer, I need to know locations of potholes and construction so I can optimize for safer routes.
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As a new business owner, I need to be shown on Google Maps so I have more of an online presence.
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As a Google Maps engineer, I need to know the locations of new businesses so I can make Google Maps as accurate as possible.
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As a manager for ConEd, I need to know outage reports by location, so I know how widespread is an outage of a particular location.
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As a manager for DOT, I need structured data of a report so I can submit to the appropriate location to handle the request.
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As a manager for DOT twitter page, I need to keep track of an issue status, so I can notify reporters.
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As a manager for 311 twitter page, I need to prioritize reports so I can complete urgent report first.
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As a manager for 311 twitter page, I need to automate some user interactions so I can get to other reports faster.
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As a mother, I want to know the repair status of a gas leak so that I know the areas around my neighborhood are safe for my kids.
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As a manager at a utility company, I’m interested in trends for where there are persistent gas leaks, power outages and steam pipe deterioration, so I can prioritize repairs to save maintenance costs down the line.
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As a Customer Service Representative at a utility company, I’d like to take a breather from customer calls (and communicate over text), so that I can step away from the most stressful part of my job.
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As a data analyst, I love cleaned and ready-to-use data (like the data provided by Hashtag Hotline), because it makes producing meaningful models much quicker.
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As a person working two part-time jobs to keep a roof over my head, I want to know I’m safe without waiting on the phone, so that I don’t have to use my limited time.
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As a clean-energy advocate, I’m happy that we can know how many leaks there are so estimate the scale of their greenhouse gas emissions.
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As a second language learner, I’m glad to send messages over text, so that I can translate from my native language, if I get stuck on a word.
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As a contractor for residential customers, I’m glad that I can report my location without having to leave the (noisy) construction site, if the surveyor my client hired was wrong in the location of the gas mains underground.
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As the Superintendent of a building, I’m glad that sending a warning to the utility company about an in-apartment gas leak is as easy as sending a text, because I’ve come across older tenants who leave the gas on for hours without realizing it, so speed can be a necessity there.
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As a concerned neighbor, I’m glad to know if there’s been a gas leak reported in my neighborhood, because it gives me peace of mind.
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As an Urban Studies professor, I want to find out if minority neighborhoods are served as well as “gentrified” neighborhoods, when it comes to repairs and maintenance, so that infrastructure is shared equitably in society.
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As a picky new home buyer, I want to know about the pothole and gas leak tendencies of an area I'm shopping in.
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As a business owner, I want to know where I should open up my new auto shop based on pothole tendencies of an area.
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As an Uber driver, I would love it if Google Maps would optimize routes based on pothole tendencies so I don't have to risk damaging my car driving over them.