Common Bluescreens and fixes

Termination code: SOC_SUBSYSTEM_FAILURE

The blue screen is caused by the mobile network, you can try the following solutions

• First, try to redo modemst1 and modemst2 partition with 0 padding

• You can also try to turn off the mobile network switch

Termination code: KERNEL_MODE_HEAP_CORRUPTION

The blue screen is caused by Bluetooth

• Try to keep all Bluetooth devices with good signal quality and do not disconnect from the client-side.

• You can also consider turning off the Bluetooth switch of this device

Termination code: SOC_CRITICAL_DEVICE_REMOVED

This kind of BSOD’s cause is unknown. But it’s probably the storage driver and the depending drivers are corrupted.

• Try to restart the device.

• If that doesn’t work, try to reinstall a clean copy of Windows 10.

Termination code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Driver error make sure you are using the suggested driver package

How to force restart (if the device stuck)?

Hold the power button for 10+ seconds.

How to enter the BDS menu?

Hold the power button and the volume up button 10+ seconds while the laptop is off and not plugged in.

How to reset the BDS menu to factory settings?

Enter the BDS menu, and then enter UEFI menu, using number 5,6,7 options to restore default settings.

How to boot from USB Stick?

Enter the BDS menu, and select “Boot USB First”, and confirm.

Can you use the “Mass Storage device” mode?

Yes, you can use the Mass Storage option in the BDS menu to mount the built-in storage as a Mass Storage Device. First, you should connect the device to another working computer (by using the USB-C port AWAY from the screen), and then get into the BDS menu, select the “MassStorage” option, in the menu select the device you want to mount (and you can use number keys to simply select), and confirm it at the last line.

How to enable/disable mobile network?

• Enabling Mobile Network: Wipe the current modemst1 and modemst2 partitions (Back them up first)

• Disable mobile network: restore modemst1 and modemst2 partitions to their original data

How to charge quickly?

Use USB-PD Trigger to tell the charger to use 15V after windows is started it can do about 27w charging.

The SIM card is stuck in the slot and cannot be removed

Use a thin hook or needle to insert the SIM card jack and pull out to force the card slot out

After setting the USB drive to be where you boot from, the boot speed becomes much slower

If you are stuck in the Qualcomm icon for about 30 seconds, the startup speed slows down: In the BDS menu, enter the " USB Menu" and select " Set Delay Time For Boot USB First", set this item to 1, and save. In addition, you can turn off the boot to usb drive.

Incomplete shutdown

If you shut down the computer while it's plugged in it will not fully shut down because it is charging. But if you unplug it will not finish shutting down and will start draining the power.

The touchscreen/keyboard/touchpad cannot be used in the BDS menu

When booting to the BDS menu or other low-level modes, these devices will not respond because the relevant drivers are not loaded. You can use power button and volume keys or use the type-c port to connect an external keyboard.

Battery fully discharged (the remaining battery power is too low to power on) Typical issue: Forced reset still will not let it boot Try again after one hour of charging

After modifying the BDS option, restarting fails sometimes

The cause of this problem is currently unknown, but there are several possible solutions, which do not guarantee success:

• Method 1: On the home page of the BDS menu, select " Provision RPMB" and confirm, and then repeat the operation several times.

• Method 2: Before modifying the setting options, first use 2.4The way to restore the initial settings.

• Method 3: After modifying the settings, continue to modify more settings in the BDS menu.

• Method 4: Set the hidden option " Toggle Enable Volatile Boot Options" to Enable.

Pressing the volume button puts the computer into stand by

Either poor software or band button design makes it so sometimes the volume buttons also press the power button

A possible compromise is: Control Panel-Hardware and Sound-Power Options-"Select the function of the power button" in the left column-"When you press the power button" on the right The two lists are selected as "do not take any action"-save changes.

Excessive power consumption after shutdown

The shutdown is not complete. Unplug the power before clicking shutdown, and don't wait for the laptop to black out before unplugging. After shutting down, do not plug in the power source and do not press any buttons on the notebook.

Suddenly the computer screen is frozen or other display abnormalities appear

Close the notebook and open it. This is caused by a problem with the graphics card driver

No WiFi after waking up from sleep

Open the device manager, if there is a device marked as problematic, disable the device, and then enable the device. In addition, it can also be solved by restarting the computer