Context

A user asks for help with a problem, and you need to gather information in order to help them solve it. This page aims to guide you in helping them effectively.

[!NOTE] Don't forget to gather information, as this information helps improve documentation and fix known issues.

Gathering information

If the user has not already done so, ask them to fill out this form and return it to you.

Interpreting the information

Depending on the answers provided, ask yourself the following questions:

If the user has modified the default configuration

• Are the added options related to the problem encountered by the user? (Example: A GPU problem is unrelated to the printer driver)
• Do the added options conflict with those provided by the GLF-OS module? (Example: The GLF module activates Firefox, the user option removes it)
• Is the error related to a nix syntax error?

Hardware configuration

• Does the user's device meet the minimum requirements for GLF-OS (CPU, RAM, GPU, disk)?
• Does the user's device have enough disk space?

Translated with DeepL.com (free version)