FAQ - GameConnect/SourceBans GitHub Wiki

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Why is the web panel showing "Error Connecting (IP:PORT)" for my server, when it's actually Online?

See Which ports does the SourceBans Web-Panel require to be open?.

Which ports does the SourceBans web panel require to be open?

If your web panel shows Error Connecting for your game server when it is actually online, ask your web host to open UDP incoming from your game server port (usually 27015).

If the RCON console, View Profile or Kick does not work on your web panel, ask your web host to open TCP outgoing to your game server port (usually 27015).