Safe.Trade FAQ - Fair-Exchange/safecoinwiki GitHub Wiki

FAQ

Account - Login - 2FA

How To's

General Questions



I just registered but Can't Login

When you register an account, an confirmation email is sent in order to activate the account. The mail could be in the Spam folder, so make sure to check that one too if you didn't get an email yet.

I get "Wrong or expired code" repeatedly even after restarting the Browser with a new code

Clear the Browser's cache & Double-check the Time on the Device. Set the Clock to update/sync via the network so it has the correct Time. Or see post below for an alternative 2fa app

Where can i get a 2FA Login App for Safe.Trade?

There are alternatives to Google 2-Step Verification which is used by default. Some alternatives are:
Yandex.Key Android
Authy Android, IOS, Mac, Windows. Chrome plugin
FreeOTP Android, IOS
For those without a Smartphone, here are two Browser Plugins for Firefox and Chrome.
Authenticator for Chrome
Authenticator for Firefox

There are of course other options but these are tested and will get you started.

How do i cancel an order?

Login to SafeTrade and go to the Trade page. Let's say that you want to cancel a SAFE/LTC Bid or Ask, then navigate to that trading pair

Look under "My Pending Orders" and click on the order that you want to cancel.
Click Ok on the popup to confirm.

How can I get my 2FA Login reset?

This is currently possible by requesting assistance in our Discord #safetrade channel, or by submitting a Support-ticket.

How can I deposit to the exchange?

Navigate to the Funds page and select "Deposit" next to the currency you would like to deposit. Follow the instructions on the same page to use your new deposit address and complete your first deposit.

How long does it take until I can use the deposited coins?

For BTC 3 confirmations are necessary.

Equihash & Zhash based coins are currently taking 48-120 confirmations (between 1-2 hours) to deposit. More information about deposit confirmation on SafeTrade.

I am mining from a pool and the exchange is not crediting me correctly

There are a couple of reasons to Not mine directly to an exchange address, two of those are:

  1. Server load. If a majority of the accounts on the exchange was to mine directly to the exchange it could potentially cause delays on deposits/withdrawals and unnecessary load on the servers. So to prevent this from happening, a temporary freeze is performed on those accounts.

  2. You do not own the Private key for the exchange addresses. So whenever you store funds on an exchange you should be aware that the funds are not really Yours. Meaning, that if something should happen to an exchange, you do not have control of "your" funds.

    The solution to this is simple. All you need to do is get a wallet for the Coin you are mining and only send funds to the exchange whenever you actually need to trade. Once you set the miners to your own wallet, submit a Support-ticket and ask to get your account unlocked.

How can I withdraw coins from the exchange?

Navigate to the Funds Page and select "Withdraw" next to the Currency you would like to withdraw. Follow the instructions on the same Page to complete your withdrawal. Once your withdrawal is finished the status will update to "Done". Large withdraws are processed manually from cold storage.

What is necessary to add another coin to the exchange?

First, check out https://vote.safe.trade/. There you can vote on the Coin you want added to the Exchange. One Vote cost's One(1) Safecoin. If you would like to add a coin to be voted in, please scroll down on the page and read the section about requirements first.

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