On-Call Policy - DRAFT

When a potential incident is reported either via a user or through an alarm/alerting mechanism the on-call person will need to assess the situation. If the on-call confirms an incident they will need to determine what kind of incident, Availability or Security, and if the incident needs to be addressed immediately or if it can wait for business hours. When the incident is being worked on-call will need to contact an incident commander. The incident commander will ideally be either the Primary or Secondary On-call person. In some cases additional personnel will be needed due to expertise.

On-call Personnel

Name
Bill Brooks
Tiffany Forkner
Nicole Zonnenberg
Ty Bolchoz

On-call Rotation

Week 1 - Dates TBD Primary: Bill Brooks Secondary: Tiffany Forkner

Week 2 - Dates TBD Primary: Tiffany Forkner Secondary: Nicole Zonnenberg

Week 3 - Dates TBD Primary: Nicole Zonnenberg Secondary: Ty Bolchoz

Week 4 - Dates TBD Primary: Ty Bolchoz Secondary: Bill Brooks

Roles

On-Call

Duties are to triage a reported incident, make determinations on severity, urgency, who are the best people to work the incident and alert them, could potentially work the issue itself or adopt the incident command role.

Incident Commander

Duties are to facilitate communication between the specialist(s) working the incident and stakeholders. Can also aid On-call with contacting parties to aid with resolving the issue.

Specialists

A specialist is a subject matter expert that may need to be contacted in order to resolve an incident. If there is a specialist in the on-call rotation, contact them first before attempting to contact other specialists.

• Infrastructure/DevOps - Bill Brooks
• Application/Development - Tiffany Forkner, Ty Bolchoz, Nicole Zonnenberg