Creating intention and configuring fulfillment in Dialogflow

Create a new intention in your Dialogflow chatbot, enter the name of Call Jason Agent create some Training phrases for example:

• Say hello to agent Jason
• Call Agent Jason
• I want to speak with Agent Jason

And in the item Fulfillment enable the webhook. Save the intention.

Select the tab Fulfillment enable the option Webhook, paste the URL of the GCP application and save.

Now, we can use one of the training phrases registered in our intention to check if we are getting in contact with our agent Jason.

Useful links:

• https://cloud.google.com/dialogflow/docs/quick/fulfillment
• https://cloud.google.com/dialogflow/docs/fulfillment-overview