Voice Solutions Overview - DatasmithSA/Pigeon-Voice-Training GitHub Wiki
Voice solutions are primarily aimed at improving productivity and accuracy in warehousing operations. The most common example would be of a warehouse picker picking an order using a Vocollect voice device that is integrated into the WMS (Warehouse Management System). Using the voice device and headset, the picker is given instructions to go to certain places in the warehouse, pick a certain quantity of items and then speak back to the device to confirm the quantity picked.
Every warehouse has multiple other processes, such as receiving, replenishment and put away, and each warehouse's processes' are different from other warehouses. Furthermore, the data being transferred between the device and the WMS differs from one warehouse to another. Hence the process flow and dialog between the device and user (operator) needs to be defined and customised for each customer that is implementing a voice solution. Here is an example of a picking process workflow which would need to be defined and developed.
- The blue nodes depict what the device is saying to to operator.
- The red links depict what the operator is speaking back to the device.
- The red square depicts a call from the device to the Pigeon Voice Server e.g. download the picks for an order, or send a pick confirmation once the picker has confirmed a pick as completed. The Pigeon Voice Server in turn makes a call to the customer's WMS/ERP system which is handled by custom Pigeon agents.
- Various exceptions can be handled too, such as short or over picks.
- Furthermore, the operator can be allowed to request the description, location and other information from the device, as well as request to print a label which would be integrated with a Bluetooth printer.
