MS2 - Curi-Grupo24/curi_app GitHub Wiki
Problems
After analyzing the possible problems presented on the padlet, we decided to move forward with these ones (three of them are presented by us):
- The difficulty on looking for mentor/monitoring sppaces known as "Monitorias" on the university: We found that the most common practice to find one is to publish the needs on a facebook group and wait for it to be atended by another student.
- Deliverys inside the campus: Years ago there was an idea of a proyect named "Comidas en la u", but after the pandemic it disappeared, it was a good idea and helped a lot of students during the semester, the ones that were asking for the deliverys and the ones who actually took them.
- Student Brigade (from the padlet): The university has a group of students who get training to respond to different situations across campus, generally emergency situations where someone in the community might be at risk. There are already some communication protocols via phones in campus to communicate emergencies to this group. However, this communication could be done faster and more directly with an app available for the uniandes community, where the brigade could recieve alerts of situations reported by people in campus.
- Uniandes newspaper/newsletter: The university has some different activities done weekly, but the information is available on the mail and on printed paper, but it is not easily memorable, or discoverable.
Interviews
Know taking into account the problems that were most interresting for us, we proceeded to make some interviews listed down bellow. But first, here is a summary with the most important parts of the interviews:
Mentor/Monitoring
Interview made by Diana Silva
Structure
The interview was designed to focus on students' latest experiences with tutoring at the university. We asked questions about whether the student was a tutor, was seeking a tutor, or both. We also wanted to know about the steps the student took before and after the tutoring session, the process of finding a tutoring space, and which features of platform's used on the university the student found valuable. This information would help us to improve the platform in the future:
- First Part of the interview:
- Second question it's purpose was
- Third question it's purpose was
Summary
In the interview the student indicated that the app could be of great value to students who offer tutoring, as it would facilitate the search for students who need tutoring in a specific subject. Additionally, it would eliminate intermediaries that can make communication between tutors and students more complex.
The student also indicated that it would be important for the app to include a tutor profile, in which comments about the tutor could be seen, as well as information that the tutor can provide, such as the grade they received in the subject. Additionally, it would be important for the app to include a chat to facilitate communication between tutors and students. Finally, the student suggested that the app include a calendar in which tutors and students could schedule tutoring sessions, but with knowledge of the topics that will be covered during the session.
Insights
- What, why, how, who
| Situation | What | Why | How | Who |
|---|---|---|---|---|
| 1 | A tutor wants to give a tutorship to earn some money | Because he has needs and the knowledge to help another student in need | Usually if the tutor does not have a tutorship on one of the unversity available spaces as Cupitaller, he would search for students in need on the facebook group "Cbus que deberías meter", but it could be tedious as there are a lot of posts each day | A student that wants to give a tutorship |
| 2 | A student wants to book a tutorship but the spaces on the university are all booked up | The student is in need to understand the topics of a class or with a homework | The student is going to search for monitors on facebook on groups of the university or from voice to voice recomendations | A student who wants to take a tutorship |
| 3 | A tutor wants to know how to improve in his tutorships | because he wants to do better and get even more recommendations | The student is going to ask after a tutorship how it went, but could not always be the truth | A student giving the tutorship |
| 4 | After the tutorship was taken, the student asks how much was it, but it was more expensive of what he thought so he negociates | he is going to negotiate because the price was not talked beforehand | after the tutorship the student and the tutor are going to negotiate the price of the tutorship | The student and the Tutor whohad the tutorship |
- Journey Map
We decided to deliver two journey maps due to the different needs when someone is a student taking a tutorship and someone giving the tutorship
Based on the information provided by the student, it is recommended that the app include the following features:
- Tutor Search: The app should allow students to search for tutoring by subject, schedule, and location.
- Tutor Profile: The tutor profile should include information such as the grade earned in the subject, tutoring experience, comments from other students, and availability to give tutoring.
- Chat: The app should include a chat to facilitate communication between tutors and students.
- Calendar: The app should include a calendar in which tutors and students can schedule tutoring sessions.
Also, here are some additional suggestions that could be considered for the app:
- Pricing: The app could offer a variety of pricing options, such as per-session, per-hour, or per-subject.
- Ratings and Reviews: The app could allow students to rate and review tutors.
- Payment Processing: The app could integrate with payment processing services to make it easy for students to pay for tutoring sessions.
- Filters on the tutors search.
These suggestions could be further explored as the app is developed.
Student Brigade
Interview made by Boris Reyes
Structure
The structure of the interview was the following:
- What do you know about the student brigade? It's purpose was to introduce the main actor of the problem.
- Have you seen the brigade helping someone or attending any kind of emergency call? It's purpose was to check for previews experence with the students brigade looking for information related to the problem.
- What do you think about the time it took them to arrive? It's purpose was to follow up interesting information due to the emotions expressed by the interviewee.
- What do you know about the comminication channels between students and emergency teams? It's purpose was to understand the point of view of someone that doesn't know about the project and the solution.
- What do you know about the medic center? It's purpose was to explore and seek for information not directly related to the problem but to the topic (how to ask for assitance in an emergency situation) looking for different aproaches to the problem stated, or even if there was a bigger one that could gide us to a better solution.
- Do you think is an issue the way we're communicating in this kind of situations from us, from the role of students, and the logistics persons? It's purpose was to validate if the thoughts I had till that moment of the interview were correct. Also, to validate if the problem that we stated was a real one.
- Can you think any idea using technology tbhat could help us throught this situation, related to get help in this kind of situations? It's purpose was to understand if, from the point of view from an external source, a technological solution is required. *Do you think the community is mind opened in therms of helping people, or that they are used to help others in this kind of situations? It's purpose was to see the feelings that the interviewee had experienced throughout the talk, and her perspective of how likely people are to help in order to comprenhend how useful is our solution
Summary
Katherin, a student of Universidad de Los Andes, was asked about the student brigade and the medical center, focused on its communication channels. She said that the only resource to get in contact with them is to dial 00000 in the classroom phones. Also, in emergency situations, she said to feel powerless and frustrated as the help arrived 10 to 15 minutes after the call and she was not able to help the people that where having the emergency.
Insights
- What, why, how, who
| Situation | What | Why | How | Who |
|---|---|---|---|---|
| 1 | A student dial 0000 in an classroom phone when she sees someone that needs help, it's an emergency situation. | She doesn't know any different communication channel to seek for the paramedics or the student brigade help. | She entered to a classroom, grabed the phone and dialled 0000 being worried about the person that needs help. | 20 age woman, Physics student at Universidad de los Andes. |
| 2 | The student waits up to 15 minutes till the help arrives | She doesn't has the knowledge to help the person in need | She's feeling frustrated and powerless. | 20 age woman, Physics student at Universidad de los Andes. |
| 3 | A student is trying to get an appoinment at the Mediacal Center | A friend of hers is feeling sick | As she's receiving a negative response she feels frustration and anger | 20 age woman, Physics student, and 23 age man, Software and Systems Engineering at Universidad de los Andes. |
| 4 | A student is trying to think about a way to integrate technology to the communication issue | She was asked to by the interviwer | She's feeling confused as she thinks that there's already a system in wich the students brigade and the uniandes logistics department communicates. | 20 age woman, Physics student at Universidad de los Andes. |
- Journey Map
Uniandes Newspaper
Interview made by José Fuentes
Structure
The structure of the interview was the following:
- First question, it's purpose was to introduce the idea about the Uniandes newspaper app so we can identify if the idea can delight the university students or, if they think is not a useful idea.
- Second question it's purpose was to identify how adding a categorization feature would improve the app that we were currently discussing.
- Third question it's purpose was to identify if the interviewed person is a possible target audience for this idea.
- Fourth question it's purpose was to identify the already implemented solutions that the university has worked around and a student is awarded of and recognizes the possible pain points of using those solutions.
Summary
In the interview we did with Gabriel we understood better what the problem with the events and the information of those are. We found it interesting that the university faculties have different newsletters and events and all the information isn't easily accessible and isn't all in one place. As Gabriel described sometimes he can't find information about the events that the university is making, because different faculties send an emails with information about the events and news of the faculty all of them with different senders and to targeted audiences of the faculty, for example, a systems engineer will receive only information related to the faculty of engineering. The problem that students have is mainly that they want to assist with other events made by different faculties this is a big challenge because currently they only receive information about the faculty that the students are currently enrolled in, because of that the student must go to the different faculties and ask the faculty to tell them what events does the faculty are planning for the following month.
Insights
- What, why, how, who
| Situation | What | Why | How | Who |
|---|---|---|---|---|
| 1 | A student wants to search for all events that the university offers. | He doesn't know where to find all the events published so he feels confused because it lacks information about the events | The only information about events of his University is from his faculty through email but he wants to different events from other faculties | Gabriel a systems engineer student from the university of Los Andes |
| 2 | A student wants to search for news about the Anthropology faculty. | He doesn't know where to find news published about anthropology so he feels that the university lacks information about certain faculties | The only information about his University is from his faculty, through email, but he wants to know different events from other faculties | Gabriel a systems engineer student from the university of Los Andes |
| 3 | A student wants to fill out surveys from different events | he looks worried because he can't find the link to a survey | Most of the time, at the end of the events they ask the attendee to fill out a survey through a QR code or link, but sometimes the attendee can't fill the survey right now and when the has concluded they try to fill the survey but they don't know where to fill the survey | An Attendee to events from university of Los Andes |
| 4 | A student wants to know about an open course given by the faculty of medicine. | He doesn't know where to find the open clases published so he feels desperate because he wants to try different things but lack of knowledge about the open classes doesn't let him search open classes that he would like to try | The only information about events of his University is from his faculty through email but he wants to different events from other faculties | A student interested in medicine from university of Los Andes |
- Journey Map
Interviews Summary
<Here goes the 5 minutes long interviews summary> https://youtu.be/GTlta5BrvvU
After hearing the ideas and problems of the students, who were our primary target, we decided to address the tutoring/mentoring problem. We believe that this problem has great value for students, as it could help them in a variety of ways, both those who are seeking tutoring and those who are willing to offer it. Additionally, we found the topic to be interesting.
C2 Brainstorm
We define our problem as The difficulty of looking for mentor/monitoring spaces known as "Monitorias" at the university and realize with the interviews and journey map, that the most common practice to find one is to publish the needs on a Facebook group and wait for it to be attended by another student and that makes it quite difficult to find appropriate tutors for a specific subject, and we decided that we want it to improve that aspect of the problem. First, we had to divide the possible solutions into two different groups to make it fair for the two principal actors in the problem (Students and Tutors), then we brainstormed for 15 minutes interpreting the solution we could give to the students, where every group member put a post-it with different ideas this step is called diverge, then we searched for similar post-it's an group them, then we all voted for the three of the best groups of ideas, then we summarize the groups of ideas in just one, this step is called converge. Lastly, we did the Brainstorming and followed the same steps that we did for the student, but now interpreting how the tutors will think about possible solutions.
Prototyping
Now that we selected the Tutoring/Mentorship problem, we decided to continue with the helpful insights found in the interviews and the brainstorming that we did. Here you can find the video of the prototype: