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Dynatrace Monitoring Enhancement Timeline

IBM API Connect Infrastructure Modernization - Phase 1

Objective: Reduce MTTD from 15 minutes to <5 minutes across all environments
Duration: 4 weeks
Team: SRE Lead + 4 AWS Engineers + 4 App Developers

๐Ÿ“Š Gantt Chart Overview

Task Criticality Owner Week 1 Week 2 Week 3 Week 4 Dependencies
PHASE 1A: Foundation & Critical Monitoring
1. Enable HTTP synthetic monitoring for critical endpoints ๐Ÿ”ด CRITICAL SRE Lead + AWS โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Endpoint inventory, credentials
4. Update tag values and rules to be accurate ๐ŸŸ  HIGH SRE Lead + DevOps โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Tag audit, naming conventions
2. Configure SLOs and put them in dashboard ๐Ÿ”ด CRITICAL SRE Lead + App โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Week 1 synthetic data
9. Redefine SLAs based on current performance ๐ŸŸ  HIGH SRE Lead + Business โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Historical data, stakeholders
PHASE 1B: Infrastructure Enhancement
3. Enable alerting for PVC metrics ๐ŸŸ  HIGH AWS Team โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ EKS access, storage policies
5. Update dashboard ownership ๐ŸŸก MEDIUM SRE Lead โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Team structure, responsibility matrix
8. Confirm automated alert escalation process ๐ŸŸ  HIGH SRE Lead + Ops โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Escalation policies, contacts
PHASE 1C: Resilience Testing & Audit
6. Complete monitoring unavailable test ๐ŸŸ  HIGH SRE Lead + AWS โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Test env, rollback procedures
7. Complete database outage test ๐Ÿ”ด CRITICAL SRE + DBA + App โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Maintenance window, backups
10. Perform Dynatrace audit on all environments ๐ŸŸก MEDIUM SRE Lead โ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆโ–ˆ Environment access, checklist
KEY MILESTONES
๐Ÿ’Ž Week 1: Critical Monitoring Active MILESTONE All Teams ๐ŸŽฏ Synthetic monitors, accurate tags
๐Ÿ’Ž Week 2: SLO Dashboard Live MILESTONE All Teams ๐ŸŽฏ SLO config, revised SLAs
๐Ÿ’Ž Week 4: Full Observability MILESTONE All Teams ๐ŸŽฏ All tasks complete, MTTD < 5min

๐Ÿ“… Weekly Breakdown

๐Ÿš€ Week 1: Foundation Setup

โ”Œโ”€ Day 1-2: Endpoint inventory and synthetic monitor setup
โ”œโ”€ Day 3-4: Tag audit and standardization rules
โ””โ”€ Day 5: Week 1 milestone validation

Deliverables:

  • โœ… 10+ critical API endpoints under synthetic monitoring
  • โœ… Standardized tagging strategy across all environments
  • โœ… Baseline performance metrics captured

Resource Allocation:

  • SRE Lead: 100% | AWS Team: 75% | App Team: 25%

๐Ÿ“ˆ Week 2: SLO Foundation

โ”Œโ”€ Day 1-2: SLO configuration using Week 1 data
โ”œโ”€ Day 3-4: Dashboard creation with error budgets
โ””โ”€ Day 5: SLA documentation and stakeholder review

Deliverables:

  • โœ… Executive SLO dashboard with 99.9% availability targets
  • โœ… Error budget tracking and burn rate alerts
  • โœ… Updated SLA documentation aligned with capabilities

Resource Allocation:

  • SRE Lead: 100% | AWS Team: 50% | App Team: 75%

๐Ÿ”ง Week 3: Infrastructure Enhancement

โ”Œโ”€ Day 1-2: PVC monitoring configuration across EKS clusters
โ”œโ”€ Day 3-4: Dashboard ownership assignment and documentation
โ””โ”€ Day 5: Alert escalation process validation

Deliverables:

  • โœ… PVC utilization and health alerts active
  • โœ… Clear dashboard ownership matrix
  • โœ… Validated escalation procedures

Resource Allocation:

  • SRE Lead: 100% | AWS Team: 100% | App Team: 25%

๐Ÿงช Week 4: Testing & Validation

โ”Œโ”€ Day 1-2: Monitoring failover testing in LAB environment
โ”œโ”€ Day 3-4: Database outage simulation and recovery validation
โ””โ”€ Day 5: Comprehensive audit and final milestone

Deliverables:

  • โœ… Disaster recovery validation reports
  • โœ… Complete configuration audit across LAB/INT/QA/PROD
  • โœ… Gap analysis and Phase 2 preparation

Resource Allocation:

  • SRE Lead: 100% | AWS Team: 75% | App Team: 50%

๐ŸŽฏ Success Metrics Dashboard

Metric Current State Week 2 Target Week 4 Target Status
MTTD 15 minutes <10 minutes <5 minutes ๐Ÿ”„ In Progress
SLO Compliance Unknown 95% baseline 99.9% ๐Ÿ”„ In Progress
Critical Endpoints Monitored 0 10+ 15+ ๐Ÿ”„ In Progress
Alert Noise Reduction Baseline 50% 80% ๐Ÿ”„ In Progress
Environments Audited 0 2 (LAB/INT) 4 (All) ๐Ÿ”„ In Progress

โš ๏ธ Risk Assessment Matrix

Risk Level Tasks Mitigation Strategy
๐Ÿ”ด HIGH Database outage test, Monitoring unavailable test LAB environment first, validated rollback procedures
๐ŸŸ  MEDIUM SLO configuration, PVC alerting Stakeholder alignment, incremental deployment
๐ŸŸก LOW Dashboard ownership, Tagging updates Clear documentation, change management

๐Ÿ“‹ Checklist Format

Week 1 Tasks

  • Task 1: Enable HTTP synthetic monitoring for critical endpoints

    • Owner: SRE Lead + AWS Team
    • Dependencies: Endpoint inventory, access credentials
    • Success Criteria: 10+ endpoints monitored with <5min alert response

  • Task 4: Update tag values and rules to be accurate

    • Owner: SRE Lead + DevOps
    • Dependencies: Current tag audit, naming conventions
    • Success Criteria: Consistent tagging across all environments

Week 2 Tasks

  • Task 2: Configure SLOs and put them in dashboard

    • Owner: SRE Lead + App Team
    • Dependencies: Week 1 synthetic data, business requirements
    • Success Criteria: Executive dashboard with error budgets

  • Task 9: Redefine SLAs based on current performance

    • Owner: SRE Lead + Business
    • Dependencies: Historical performance data, stakeholder input
    • Success Criteria: Updated SLA documentation

Week 3 Tasks

  • Task 3: Enable alerting for PVC metrics

    • Owner: AWS Team
    • Dependencies: Kubernetes cluster access, storage policies
    • Success Criteria: PVC alerts active across all EKS clusters

  • Task 5: Update dashboard ownership

    • Owner: SRE Lead
    • Dependencies: Team structure, responsibility matrix
    • Success Criteria: Clear ownership assignments

  • Task 8: Confirm automated alert escalation process

    • Owner: SRE Lead + Ops
    • Dependencies: Existing escalation policies, contact lists
    • Success Criteria: Tested escalation procedures

Week 4 Tasks

  • Task 6: Complete monitoring unavailable test

    • Owner: SRE Lead + AWS Team
    • Dependencies: Test environment, rollback procedures
    • Success Criteria: Validated monitoring failover

  • Task 7: Complete database outage test

    • Owner: SRE Lead + DBA + App Team
    • Dependencies: Maintenance window, backup verification
    • Success Criteria: Database resilience validation

  • Task 10: Perform Dynatrace audit on all environments

    • Owner: SRE Lead
    • Dependencies: Access to all environments, audit checklist
    • Success Criteria: Comprehensive audit report

๐Ÿš€ Phase 2 Preparation

Upon Week 4 completion, the team will transition to:

graph LR
    A[Phase 1: Observability] --> B[Phase 2: Infrastructure as Code]
    B --> C[Phase 3: CI/CD Automation]
    
    A1[Dynatrace Enhancement] --> A
    A2[SLO Implementation] --> A
    A3[Alert Optimization] --> A
    
    B1[Terraform Modules] --> B
    B2[Environment Parity] --> B
    B3[State Management] --> B
    
    C1[AWS CodePipeline] --> C
    C2[Helm Integration] --> C
    C3[Automated Testing] --> C

Next Phase Readiness Criteria:

  • โœ… MTTD consistently <5 minutes for 1 week
  • โœ… SLO compliance >99% for critical services
  • โœ… Zero monitoring gaps across all environments
  • โœ… Team proficiency in Dynatrace management

๐Ÿ“ž Escalation Contacts

Role Primary Secondary Escalation Level
SRE Lead [Your Name] [Backup] L1 - Immediate
AWS Team Lead [AWS Lead] [AWS Backup] L2 - Infrastructure
App Team Lead [App Lead] [App Backup] L2 - Application
Business Stakeholder [Business Contact] [Business Backup] L3 - Business Impact

Last Updated: June 4, 2025 | Version: 1.0 | Next Review: Weekly during execution