Knowledge Base - Chirag-ahir/SFC-Preparation GitHub Wiki
A knowledge base is a repository or storage of information about a business's products and services. You can enable knowledge base by going to Service Setup > Check the box of Enable Lightning Knowledge
You can have only 3 active data categories in Knowledge Base Data Category Setup.
While creating a new KB you can set the visibility of the KB, such as:
- Visible In Internal App
- Visible to Customer
- Visible to Partner
- Visible In Public Knowledge Base