demo builder - Avaya-CXI/virtual-agent-public GitHub Wiki

The Virtual Agent Demo Builder is still in early stages. This Document is to search as reference documentation for the intended use of the application and context into what the fields in the main webform mean in the context of a custom demo.

⚠️ Users currently can only have one demo number (number you are calling into the the demo with) pair to one Virtual Agent Number. If you set up a new configuration with the same demo number, your old Virtual Agent number will be overwritten. ⚠️

Demos currently follow a strict script, however after a JSON configuration is generated and imported to Virtual Agent.

To get a better understanding of what each variable represents, viewing them in the base script and an example script provides the most context.

Base Script	Example Payment Reminder	Example Appointment Reminder
"This is a type from company"	"This is a courtesy notice from Megabank"	"This is an appointment reminder from Healthcare.org"
"If this is firstName lastName, please enter your PIN for additional detail.	If this is Brian, please enter your PIN for additional detail.	If this is Brian, please enter your PIN for additional detail.
PIN FAIL Please reenter your pin	PIN FAIL Please reenter your pin	PIN FAIL Please reenter your pin
PIN SUCCESS firstName lastName , your issue regarding detail when. Question	PIN SUCCESS Brian Baumgart, your payment of $1234.56 was due on Tueasday, January 24	PIN SUCCESS Brian Baumgart, you appointment with Dr Gogal is scheduled for our Yonkers office Thursday October 21 at 11:30 AM

Variable	Description
First Name	First name of the person demoing
Last Name	Last name of the person demoing
Type	type of demo (e.g. a courtesy notice, an appointment reminder, a friendly reminder )
Issue	main reason for Type of demo (e.g. payment of , appointment on , on site support )
Calling ID	The number the demonstrator is will be calling from
PIN	any combination of digits 0-9 to be used as a pin authenticator (length does not matter)
Date	Date of the issue. Note: all formats are accepted as it will simply appear as you type it in here (no special formatting)
Regarding	Further detail into the issue (e.g. $1234.56 , Dr. Gogal , Professor Mackenzie)
Question	Yes or no question prompt to the user (e.g. Do you want to reschedule?, Do you wish to make a payment now or request changes?
URL	URL to point the user to if the don't want to be transferred to an agent
DNIS	Number to transfer the call to (e.g. CCaaS number or any 10 digit number