Setting up Virtual Agent - Avaya-CXI/virtual-agent-public GitHub Wiki

HOME > VIRTUAL AGENT SETUP GUIDE

For Users

user setup-2

Get a CPaaS Number from the CPaaS Console.

  • Click on Numbers in the left column.
  • Click on Buy Numbers in the left column.
  • Search for numbers with any critia you choose (you can leave the search field blank to get first available).
  • Choose a number and click BUY then Confirm Purchase
  • Click Configure to finish setting up your new number in the CPaaS Console.
  • Give your new number a friendly name (optional), such as Virtual Agent Demo
  • Configure the WebLinks for voice and SMS to use Virtual Agent by setting
    • Voice Request URL https://virtualagent.apps.avayacloud.com/voice/
    • SMS Request URL to https://virtualagent.apps.avayacloud.com/cpaas-sms

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Video Guide

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Configure your new number on Virtual Agent

  • Go to Virtual Agent
  • Sign in with your @avaya account with SSO
  • Go to the Account tab.
  • Click Add Configuration
  • Copy your new number into the Avaya Cloud Number field. Example +15551231234
    • Choose the language and voice you want or leave it to the default English and male voice.
    • Dialogflow configuration will shown later, do not worry about it for now.

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Video Guide

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Configuring DialogFlow

coming soon...

Start Building with your new Virtual Agent

  • Go to the Menu tab.