Customer Demo Troubleshooting - ArrowElectronics/arrow-safari GitHub Wiki
Note: this section needs to be redone to eliminate WiFi and cloud / ArrowConnect references as well as references to the pressure sensor which is not installed in the customer demo (just in the FAE demo).
- When I click on the ‘safari.exe’ file I get an error message saying Windows protected my PC
- The setup process has been completed but the demo isn’t working as expected
- Demo doesn’t work and all 4 Safari LEDs and the blue/green Kinetis LED are lit up
- The GUI doesn’t show any serial devices or COM ports
- The GUI shows the Data Streaming Method as Serial but no data appears
1
Problem: When I click on the ‘safari.exe’ file I get an error message saying Windows protected my PC Solution: Click on the ‘More info’ link, then click ‘Run Anyway’
2
Problem: The setup process has been completed but the demo isn’t working as expected Solution: Check that all 4 LEDs on the Safari board are lit up. If one or more is unlit one of the power sources is out. Use DVM along with schematics to locate problem.
3
Problem: Demo doesn’t work and all 4 Safari LEDs and the blue/green Kinetis LED are lit up Solution: Close the GUI software and power off the demo kit by unplugging the line cord. Wait approximately 30 seconds, plug back in and restart the demo.
4
Problem: The GUI doesn’t show any serial devices or COM ports Solution: Check the Device Manager on your PC to see if the serial device is present. If it is not, unplug the serial cable and plug it into a different USB port if possible. If the serial device is present in the Device Manager, close and relaunch the GUI.
5
Problem: The GUI shows the Data Streaming Method as Cloud or Serial but no data appears Solution: There is most likely a problem communicating with the Safari mezzanine card. Close the GUI software and power off the demo kit. Wait approximately 30 seconds and then restart the demo.