Contact & Support

If you need help with Aperture Viewer, have questions, want to connect with the community, or need to report an issue, here's how to get in touch and find support resources.

Primary Community & Support Channel: Discord

The best place for general help, community interaction, sharing your work, asking questions, and getting quick support is our official Discord server.

Discord Server: Aperture Viewer Official Invite Link (Does Not Expire): https://discord.gg/rVmPcUgF7Z

Why join our Discord?

• Real-time Community Support: Get help from other users and the Aperture team in real-time.
• Announcements & Updates: Be the first to know about new releases, updates, and project news.
• Showcase Your Creations: Share your amazing photography and machinima made with Aperture.
• Direct Interaction: Engage directly with the developers and other community members.
• Troubleshooting Help: Often the quickest way to resolve common issues.

Bug Reports & Feature Requests: GitHub Issues

For detailed bug reports that require investigation and tracking, or specific feature requests that benefit from structured discussion and potential developer assignment, please use GitHub Issues.

Go to Aperture Viewer GitHub Issues

Why use GitHub Issues for bugs/features?

• Persistent Tracking & Organization: Provides a robust system to track reports and requests through their lifecycle, ensuring they are not lost and can be followed up on by the development team.
• Searchable Knowledge Base: Before creating a new issue, please search existing issues (both open and closed) to see if your question or problem has already been addressed. This helps avoid duplicates.
• Ideal for Detailed Information: Allows you to provide comprehensive details, logs, screenshots, and steps to reproduce, which is essential for diagnosing and resolving bugs or understanding complex feature ideas.
• Focused Development Discussions: Keeps conversations around specific bugs or features organized and accessible for contributors.

When creating a new issue on GitHub, please be as detailed as possible. See the Troubleshooting & FAQ page for guidance on what information to include in bug reports.

Contact Email (For Specific Inquiries)

For specific inquiries that are not suitable for public Discord channels or GitHub Issues (e.g., private matters, non-technical project discussions), you can contact us via email at:

[email protected]

Please note:

• Discord/GitHub Preferred for General Support & Technical Issues: For most support needs, general questions, bug reports, and feature requests, Discord and GitHub Issues are the preferred and most effective channels.
• Limited Support: Support for Aperture Viewer is primarily community-driven. We do our best to respond to inquiries, but we cannot guarantee immediate or comprehensive support for all issues.
• Focus on Aperture Viewer Specific Issues: Support is primarily focused on features and code specific to Aperture Viewer. We may not be able to provide support for general Second Life or OpenSim functionalities, or issues that are inherent to the base Firestorm Viewer codebase (unless they are directly related to Aperture Viewer modifications).

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