Part 5 ‐ Community Engagement & External Relations - ApertureViewer/Aperture-Opertations-Manual GitHub Wiki

This fifth part of the Aperture Operating Manual (AOM), "Community Engagement & External Relations," details how the Aperture Viewer project engages with its vibrant user community and navigates its relationships with key external entities. It establishes the frameworks, policies, and best practices that govern these crucial interactions, ensuring they align with our Core Philosophy, Community Values (as outlined in Part 1, Section 2.4), and commitment to transparency, respect, and constructive dialogue.

Within this part, you will explore:

  1. Community Interaction & Support (Section 14.0):

    • Our Official Support Channels and their designated purposes for user assistance and feedback.
    • Comprehensive Community Interaction Guidelines for all team members representing Aperture Viewer.
    • The Escalation Process for handling difficult community interactions.
    • Our general Moderation Policy for official project communication platforms.
    • The User Support Workflow and best practices for assisting our community.
    • A Typical Issue Response Guide with templates for common scenarios.

  2. Social Media & Public Relations (Section 15.0):

    • A summary of our Social Media Roadmap & Platform Strategy.
    • Guidelines for the Management of Official Social Media Accounts.
    • Our approach to Public Relations & Press Outreach.

  3. Branding & Identity (Section 16.0):

    • The official Aperture Viewer Name and Logo.
    • Clear Usage Guidelines for Logo and Branding Assets for both internal and community use.
    • An outline of our Official Project Presentation across key platforms.

  4. External Project Relations (Section 17.0):

    • Our defined Relationship with Linden Lab, including communication protocols and collaboration goals.
    • Our Relationship with Upstream (Firestorm Viewer), clarifying our independent path.
    • Our approach to Other Third-Party Viewers (TPVs) and the Broader Open-Source Community, including our detailed policy on open-source licensing and collaboration (referencing Appendix [P]).

Part 5 is designed to equip team members, contributors, and interested external parties with a clear understanding of how Aperture Viewer manages its public-facing interactions and collaborative efforts. It serves as the definitive guide for ensuring all community engagement and external relations are conducted professionally, ethically, and in a manner that strengthens the project's reputation and fosters positive connections.