Troubleshooting - Alveo/alveo-transcriber GitHub Wiki

If the transcriber is reporting errors, leaving a blank page and not loading at all or displaying strange and erratic behaviours, please follow these steps until the issue is resolved:

Ensure that you are not trying to use the application with your browsers private browsing mode. The transcriber relies on your browser's built in database technology (indexeddb) to locally cache transcription data. This type of database is not accessible in private browsing mode for most, if not all browsers.
Ensure that your browser is up to date. As the Transcription Tool utilises cutting edge technology, we are not often able to support old browser versions.
If you are able to load the application, ensure that you have logged in and allowed any changes to synchronise. After, delete your 'cache' and 'transcriptions' through the debug menu on the main page of the transcriber. Please make sure that where possible your work has been synchronised with the transcriber services.
Clear your website browser cache. Sometimes the application can get cached in strange ways by certain web browsers, and when we update the application this can occasionally stop the application from loading. Please clear your cache with the browser which for Chrome is Cookies and other site data as well as Cached images and files. For Firefox, clear Cache and Offline website data.
Try another browser and see if the issue can be reproduced there.
If the issue still persists, perhaps you have encountered a bug! Please let us know by reporting an issue and we'll try help you out.