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Connect G Suite to FreeScout

FreeScout edited this page Aug 23, 2023 · 12 revisions

Instruction

In order to use G Suite email with FreeScout you need to create an App Password for the G Suite user.

1. Allow G Suite users to turn on 2-step verification

As admin go to G Suite Security --> Basic Settings and tick the Allow users to turn on 2-step verification checkbox:

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2. Turn on 2-Step verification for a G Suite user

Follow this instruction. You can use same phone number for different G Suite users.

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3. Create an App Password for a G Suite user

Follow this instruction.

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Now you can use this App Password as a Password in FreeScout's Sending and Fetching settings.

According to G Suite support App Passwords will work forever - this authentication method will not be deprecated in the future.

Troubleshooting

If your FreeScout can't connect via IMAP anymore: imap_open(): Couldn't open stream {imap.gmail.com:993/imap/novalidate-cert/ssl}

Sometimes Google can ban your server's IP address - see this issue. In this case contact Google support.

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