Using the Joule Web Client - fraukebecker/tcloc-team-navigators GitHub Wiki
Target Users: SAP Users
Managing Multiple Conversations in Joule Web Client
Summary
Joule allows users to manage multiple conversations efficiently through the side navigation panel. You can create, rename, switch between, or delete active conversations while maintaining visibility of expired conversations for reference.
Detailed Overview
The Joule Web Client enables users to organize and revisit interactions by managing both active and expired conversations directly from the side navigation panel. This feature ensures a structured workflow, helping users track multiple discussions with the assistant without losing historical data.
| Conversation Type | Description | Maximum Number | Expiration Rule | Sorting Order | User Action |
|---|---|---|---|---|---|
| Active Conversations | Ongoing threads that can be edited and interacted with. | Up to 10 active conversations. | Expire automatically after 8 hours of inactivity. | Sorted by most recently active at the top. | Switch, rename, or delete. |
| Expired Conversations | Closed threads retained for reference only. | Automatically archived after expiry. | Deleted automatically 7 days after creation. | Sorted by creation date (newest first). | View only (cannot continue). |
Illustration: Conversation Lifecycle
Example Scenario
Example:
Maria, a Human Resources Manager, is using Joule to analyze employee engagement data. She opens three active conversations — one for data insights, one for policy translation, and one for summarizing meeting notes. After completing her reports, she leaves the system idle overnight. The next morning, Joule marks the conversations as expired due to inactivity exceeding 8 hours. Maria can still review her previous responses, but she cannot continue chatting within those threads. After seven days, the expired conversations are automatically deleted, keeping her workspace clean and manageable.