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Matt Roth edited this page Apr 29, 2024 · 23 revisions

Welcome to Caseflow's wiki!

This wiki serves as a repository for all Caseflow technical documentation.

Target audience: Current and prospective team members and teams external to Caseflow who need to understand the product on a more detailed and specific level.

Documentation always runs the risk of getting out of date, because Caseflow is in constant development. So, this is a work in progress, and is a living document.

How to navigate this wiki

  • By user
  • By product
  • By phase of the appeals process

All the things to write about

  • History/how did we get here
  • Functionality & users

What is Caseflow?

A suite of products that process VA appeals across two appeals systems (legislation) - legacy and Appeals Modernization Act (AMA).

High level Caseflow features

Caseflow is a lot of different things, and will continue to evolve over time

  • Form/data intake
  • A case/task management system for many distinct users & roles, inside and out of VA
    • Creates tasks for other VA systems, too
  • Hearing scheduler (across many of variables)
  • Document viewer and annotator
  • Appeal system of record - centralizes Veteran and appeal data from disparate source systems
  • API that shares Veteran and appeal data to other systems, including VA.gov for Veterans themselves

Caseflow products and features

Caseflow is referred to as a suite of products. The longer we build it, the blurrier the lines among products become. Caseflow is the appeals processes in code.

Legacy appeals only:

  • Caseflow Certification
    • Form/data intake
  • Caseflow Dispatch

Non-user facing products:

  • Caseflow Monitor

How to play around in Caseflow

Go to www.demo.appeals.va.gov (Caseflow demo site) on GFE or via CAG and try various Caseflow users.

Other teams that work with Caseflow

  • Board data / Tableau team
  • VA.gov (Appeals Status)
  • Lighthouse API team

Working Groups

In addition to sprint teams, we have a few special-interest groups that Caseflowers participate in. They include:

Additional documentation

Additional documentation with improved formatting that automatically updates can be found on our Github pages site.

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