Correspondence Details - department-of-veterans-affairs/caseflow GitHub Wiki
Introduction and Purpose
The Correspondence Details page allows an Inbound Ops Team User/Superuser/Supervisor to view the details of a completed record.
How to Access
- The Correspondence Details page can be accessed from the completed tab in Correspondence Queue or the pending tab in Correspondence Cases.
- Anyone in Caseflow can access Correspondence Details Page, while Inbound Ops team members are the only ones that can edit the Correspondence Details page
Inbounds Ops Team Members & Their Permissions
Inbound_Ops_Team_User
- Can add Associated Prior Mail to the correspondence.
- Can add Response Letters related to the correspondence up to a maximum of 3 Response Letters.
- Can link existing appeals to the correspondence
Inbound_Ops_Team_Superuser & Inbound_Ops_Team_Supervisor
- Can add or remove Associated Prior Mail to the correspondence.
- Can add Response Letters related to the correspondence up to a maximum of 3 Response Letters.
- Can link existing appeals to the correspondence or remove existing appeals on the correspondence
The 4 tabs on the Correspondence Details Page are as follows:
- Correspondence and Appeal Tasks
- Package Details
- Response Letters
- Associated Prior Mail
Correspondence and Appeal Tasks Tab
Completed Mail Tasks
- Mail tasks are marked as previously completed in the Correspondence Intake workflow
Existing Appeals
- Appeals tied to the veteran
- Appeals that have a checkbox next to them have a correspondence_appeal relationship with the correspondence.
Tasks not related to an appeal
- CorrespondenceMailTasks that need to be worked on the correspondence
Package Details Tab
General Information
- General Information will include the following:
- Veteran Details
- Correspondence Type
- Package Document Type
- VA DOR
- Notes
Response Letters Tab
Response Letter
- The Response Letter will include the following information:
- Letter Response Expiration
- Date Response Letter Sent
- Letter type
- Letter title
- Letter subcategory
- Letter Subcategory reasons
Associated Prior Mail Tab
Associated Prior Mail
- Associated Prior Mail will include the following:
- It will include all prior mail that is linked to the current correspondence
- VA DOR
- Package Document Type
- Correspondence Type
- Notes