Get Support App

Power App for any scenario where a user requires emergency assistance from a Supervisor.

The Get Support App can be used by organisations who are using Microsoft Teams to enable any set of users to request assistance from supervisors. This app contains two parts:

• PowerApp to raise and deal with escalations
• PowerBI to analyze trends and patterns with escalations

Features include:

• Requesting assistance on different categories from a Power App
• Adaptive cards posted in supervisors Teams that allows them to assign themselves to assist
• Reminders sent at a configurable interval
• Reminders sent for a configurable number of occasions
• Notifications sent to requestor informing them of who has been assigned
• Notifications sent to assigned supervisor informing them of who needs assistance
• Audit trail held in SharePoint site