Goals and metrics - DOI-ONRR/onrr.gov-site GitHub Wiki

Product Goal Metric
Industry can accurately report their production and pay their royalties due.
  • Fewer rejected reports.
  • Fewer reports that go through error correction or that can’t go through.
  • Fewer guidance requests for things that are available on ONRR.gov.
  • Fewer contacts about not being able to login for problems that we have help for on ONRR.gov.
Industry is aware of laws, regulations, and policies that impact them.
  • Fewer contacts asking form regulatory information that is available on ONRR.gov.
Industry can get help troubleshooting problems they have when reporting or responding to compliance actions.
  • Fewer complaints about not being able to find contact information for their compliance action.
New industry reps can get help understanding how to report and pay.
  • Fewer contacts from new industry reps.
Resource owners can ensure the trust responsibilities are being met.
  • Fewer contacts into the Indian Energy Mineral Services Center (IEMSC) or Indian outreach team.
Users can understand what ONRR does.
  • Fewer contacts asking what ONRR does.

User experience/customer service

  1. Users come to the site when looking for information related to reporting and what ONRR does.
  • Action: Track number of ONRR.gov users
  1. Users can find the information on the site that they are looking for. (User experience)
  • Usability testing/User interviews
    • Action: Track number of user interviews in each study
  • Number of inquiries or emails to ONRR web email account
    • Action: Track emails or reports
  1. Decisions based on analytics
    • Action: Track monthly analytics
    • Action: Track search.gov

Accessibility

  1. Automated accessibility checks
    • Action: Test webpages with Lighthouse and document any identified issues.
    • Action: Run accessibility test on all documents requested to be updated and document any identified issues.
  2. Manual accessibility checks
    • Action: Test webpages with a screen reader.
  3. Test with screen reader users
    • Action: Fix at least 2 accessibility issues identified in the previous fiscal year.

Content and workflow process

  1. Efficient, documented, replicable processes to update and maintain content on the website. (Business/technical)
  • Amount of ODDD time used to update content and perform routine maintenance on site
    • Number of issues closed related to bugs vs. maintenance/data updates vs. enhancements?
    • Action: Track velocity categorization on spreadsheet
  • Improve quality of GitHub requests
    • Action: automated a checklist in GitHub when opening a new issue
    • Action: communicate and educate ONRR with the GitHub process
  • Ability for more than all members of the ODDD team and content owners to make data updates (with ONRR furnished equipment)
    • Action: Implement VPN sign in for Directus
  • Consistent workflow process for content update and requestor reviews.
    • Action: Document and implement a process
  1. Vulnerability Disclosure Policy
  • Action: Add ONRR VDP page to onrr.gov.
  • Action: Monitor Bugcrowd and respond to vulnerability submissions within 3 business days.

Outreach

  1. Promote the website and encourage collaboration.
  • Action: Create spreadsheet with SME contacts for each webpage.
  • Action: Contact SME’s to notify them of any issues identified in the annual content audit.
  • Action: Hold 1 session annually internally to demonstrate GitHub request submission.
  • Action: Publish at least 1 blog post related to onrr.gov to share knowledge.
  • Action: Submit at least 2 proposals to present at conferences or forums.
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